Exchange or store credit.
Our policy lasts 14 days with receipt for store credit only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
If you need to return an item through the mail, send us an email at Hello@reillylaine.com and send your item to: 15 Marshall st UNTI IJK, Canton MA 02021
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@Reillylaine.com and send your item to: 15 Marshall st UNIT IJK, Canton MA 02021
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 15 Marshall st UNIT IJK, Canton MA 02021
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Normally to refund, it takes 7 working days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.